CUSTOMER FIRST

The University of London Store is owned and operated by Merchandise Mania. At The University of London Store the customer always comes first. It is our goal to make your shopping experience easy and pleasant. If you have any questions or concerns, please do not hesitate to contact us.

 FAQ

If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 9 a.m. to 5 p.m. GMT Monday through Friday.

Merchandise Mania will occasionally offer gift certificates at no charge for special promotions and marketing events. Merchandise Mania reserves the right to cancel these promotional gift certificates at any time for any reason.

 Ordering

To order any product featured on this website, simply add it to your shopping cart, then click "Checkout" to start the process.  You will be required to setup an account if this is your first time here.  This ensures the accuracy and security of your ordering experience.

 Payment

We accept payments via PayPal. You do not need a PayPal account in order to pay via this method, simply select the PayPal guest option to pay via Credit/Debit card (screenshot)

 Sales Tax

UK sales tax of 20% is inculded on all prices and is payable to all orders shipping within the EU. This includes gift orders. Orders shipped outside the EU will not be charged VAT. Please be aware that local Customs may charge you duty and tax on your order, we have no control over this. Once you have created an account on the store the prices displayed will be INC VAT or EX VAT depending on your registered country.

 Shipping and Handling

Please see our Shipping and Handling information page.

 Inventory

We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete.  You will be contacted via email if an item is out of stock.

 Warranty / Returns

Please see our Shipping and Handling information page.


 CONTACT US

Full Name:
E-Mail Address:
Enquiry Type:
My Order number (if applicable)
Enquiry:

 Anti Spam

Prices shown are subject to VAT at 20% for customers in the EU.
Orders from outside the EU exclude VAT and may be liable to local tax and import duty.
Prices shown do not include carriage charges.